Product integration focuses primarily on Cisco Webex video meeting solutions and contact center solutions.
Among the new capabilities announced are the use of Google's Artificial Intelligence solutions to support contact center agents who use Cisco's contact center software. Google AI will be added to Cisco Customer Journey Solutions through Google Cloud's new Contact Center AI solution.
Cisco solutions will also include integration with Google's productivity package, such as the ability to schedule Cisco Webex meetings directly from Google Calendar and the ability to use Google Docs, Sheets, Slides and Forms in Team Spaces. Webex
The two companies will also work on the development of Google AI for capabilities such as transcription, translation, meeting summaries and task management.
For mobile devices, Cisco launched an Android SDK for Webex Teams, which will help developers add Cisco collaboration capabilities in their Android applications.
"Together, Cisco and Google Cloud can generate significant value for our customers," said Amy Chang, senior vice president of Cisco Collaboration. "We are excited about these initial integrations and what is to come as we work together to improve the future of work, this is just the beginning."
